More questions
Chat · membership · account · safety
What's the chat memory limit?
Free and Tokomi+ can use different memory length and strategy. The Chat memory card in chat settings shows your current file and the cap. Older turns may stay on as a summary, and the live app is the source of truth if this page disagrees with it.
Why does the same line feel worse on another model?
Models differ in voice, reasoning, and what they know, and they usually cost different amounts. Pick a regular model in the chat drawer, or trade a faster reply against a stronger one for that scene. The change in the reply comes from the model, not from a broken chat.
Why is voice muddy or TTS wrong?
Check system volume, the Bluetooth route, and whether that character has a voice pack. If it still sounds wrong, open Feedback and include the character name, the chat, and when it happened.
Where do I see membership benefits?
Open membership in the app. Watch for bonus Stars, the memory policy, and which premium models you can use. Those can change with a promotion, so the screen you open is the current list.
Why was my content blocked, or why won't the character play along?
Tokomi may review risky or disallowed content automatically and by hand, so a message can be blocked or a character may refuse the scene. If it looks like a miss, appeal through Feedback, and don't attach private or illegal material. The rules are in Community Guidelines.
How do I handle my account, a top-up, an invoice, or deletion?
Password, phone, and email live in Settings. For a charge you don't recognize, contact Feedback with the time and a receipt screenshot. Account deletion is described in Terms of Service and Privacy Policy.
What if I'm still stuck?
Use in-app Feedback. For a specific charge, attach the wallet row time and the summary — that is the fastest path. Related pages: How Stars are spent, Why Stars can move when the app is closed, and What Tokomi Phone is for.