Delete your Tokomi account

How to delete your account in the Tokomi app

• Open Tokomi and sign in.
• Go to Profile, then open Settings.
• Tap Delete account.
• Read the notice and confirm that you understand the account cannot be recovered.
• Enter the confirmation code we send to the email or phone number on the account. If the account has neither, confirm with your password.
• Confirm again. Your account is deactivated immediately and you are signed out.

How to delete your account on the Tokomi website

• Sign in at tokomi.ai.
• Open Settings and go to the Account tab.
• Follow Delete account, complete verification, and confirm.

If you cannot sign in, email [email protected] from the address on the account with the subject line “Delete Account”. We will verify that you control the account before we delete it.

What we delete

After you confirm deletion we deactivate the account immediately and then delete or de-identify the following, usually within 30 days:

• Your profile (username, display name, avatar and bio).
• Login credentials and signed-in sessions.
• Conversations, memories and related chat data.
• Characters, comments and other content you created.
• Device tokens and notification bindings.

Stars, Tokomi+ membership time and other unused digital items on the account are forfeited. Refunds follow our Refund Policy and, for purchases made through Google Play or the App Store, that store’s refund rules.

What we keep, and for how long

• Copies in backups are removed within 90 days.
• A minimal anti-abuse record (a hashed device identifier and registration IP address) is kept so sign-up bonuses and bans cannot be evaded. It cannot be used to re-identify you through Tokomi.
• Transaction records, creator payout records and related information are kept as required by tax, accounting and anti-fraud laws (generally up to seven years).
• We may keep information longer where required to comply with law, resolve a dispute, enforce our Terms of Service, or protect safety, including reports of serious abuse.

For the full list of categories and rights, see our Privacy Policy.

After deletion

You will not be able to sign in to that account or recover its chats, characters or balances. You may create a new Tokomi account later with the same email; it starts empty.